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24/7 AI receptionists for service businesses

Never miss the call that becomes your next job.

247Call answers naturally, understands what callers need, captures every important detail and gets the enquiry into your workflow.

See how it works
Ask our AI receptionist anything about 247Call.Real AI · no sign-up

What happens on a call

One call in. One enquiry out.

247Call product flowLive system previewReady
Incoming call
A customer callsDay, night or while you're busy
Custom receptionist

Speaks naturally, follows your rules and understands the reason for the call.

Structured enquiryCooper PlumbingQualified
Industry
Plumbing
Team
5 plumbers
Problem
Missed after-hours calls
Interest
24/7 receptionist
Sent into the business workflow
24/7Answers when your team can’t
AustralianBuilt for service businesses
Your numberKeep the phone line you know
Your rulesCustom call handling

The product

Answer. Understand. Act.

A useful receptionist does more than pick up. It understands why someone called, turns the conversation into information your team can use, then puts it somewhere useful.

01Answer

Every call gets answered.

A receptionist configured around your business speaks naturally with the caller, at any hour.

02Understand

Every detail gets captured.

The conversation becomes structured business information, with the important fields separated from the noise.

03Act

Put it where work happens.

Qualified enquiries move into a supported destination so your team can decide what happens next.

Live product example

A call becomes a job your team can read.

This is an example customer calling a plumbing business. It is separate from Ava, who answers 247Call’s own sales enquiries.

Caller

“I've got water leaking underneath my kitchen sink.”

Custom plumbing receptionist

“No problem. Is the water currently flowing heavily, or is it a slower leak?”

Structured enquiryNew plumbing jobHigh urgency
Customer
Sarah Williams
Issue
Kitchen sink leak
Location
Parramatta NSW
Urgency
High
Preferred time
ASAP
Status
Ready for review
Enquiry ready for the business workflow

Made for your business

Your receptionist. Your business. Your way.

Ava is ours. Your business gets a receptionist configured around your customers, your language and the way your team wants calls handled.

01

Voice

Choose the voice characteristics that fit your business.

02

Personality

Set the tone: calm, concise, warm or direct.

03

Greeting

Open every call in your business’s own words.

04

Knowledge

Ground answers in your real services and service areas.

05

Call handling

Define what gets asked, captured and escalated.

06

Workflows

Decide where each completed enquiry should go.

From call to workflow

Not a logo wall. A working route.

247Call captures the conversation first, then delivers the structured enquiry to a supported destination. Status labels below reflect what is available now.

01

Incoming call

A customer explains what they need.

02

Custom receptionist

Your agent follows your business rules.

03

Structured enquiry

Important details are separated and checked.

04

Supported destination

Your team receives a record they can act on.

EmailAvailable
ServiceM8Coming soon
SimproPlanned
AroFloPlanned
HubSpotPlanned
WebhooksPlanned
SMSPlanned

Industry demos

Experience what yours could be like.

On these pages, you role-play as the customer calling a real service business. Each receptionist has its own business identity, call rules and structured enquiry.

Getting started

Built around the calls you already receive.

The setup work is about understanding your business, not making you learn another piece of software.

  1. 01

    Teach us your business

    Your services, hours, service areas, FAQs and the rules your receptionist should follow.

  2. 02

    Shape the receptionist

    Choose how it sounds, how it greets callers and what should happen in each call scenario.

  3. 03

    Test the hard calls

    Try real situations before launch, including unclear requests, urgency and out-of-scope work.

  4. 04

    Connect your calls

    Use a dedicated 247Call number or divert the calls you want your receptionist to answer.

Straight answers

Questions worth asking before you trust a call to AI.

Will my customers know they are talking to a machine?

Ask it directly and it says so, plainly, the first time: an AI assistant answering for your business, with a real person to call back. It never dodges the question and never claims to be a person. It does not interrupt a caller to announce it either — most people never ask, and the ones who do get a straight answer.

Do I have to change my phone number?

No, and we never touch the number you have. You get a new dedicated number that we run. Divert your existing line to it after hours, divert it all the time, or leave your line alone and advertise the new number instead. No porting, no carrier paperwork, nothing installed on your phone or in your office.

What actually happens after a call?

The moment the caller hangs up you get an email with the job written out: name, number, address, what is wrong, how urgent, and a reference number. The full transcript and the recording are in your console. SMS delivery and field-service integrations are planned, and are not presented as available today.

Can it book the job, quote a price, or promise someone will be there by nine?

No — and that is deliberate, not missing. It takes the job and commits to a callback, which is the one promise we can keep on your behalf. It cannot see your diary, so it never offers a time; it never quotes a price, not even a ballpark; and it never says anyone is on the way. Those are yours to say.

Are calls recorded, and how long do you keep them?

Every call is recorded and transcribed — that is how you get to read what was said rather than take our word for it. Ninety days later the enquiry, the transcript and the recording are deleted together by a job that runs every night. Ask us to delete one sooner and we will.

What happens when it does not understand something?

It says so instead of guessing. It only ever claims the services on your own website; anything outside them gets an honest “I don’t want to give you the wrong information” and a callback booked with your name against it. Off-topic questions get a polite refusal and a steer back to the job.

Can it put an urgent caller straight through to me?

Not today. It is a receptionist, not a switchboard — it answers, works out how urgent the job is and writes it down, and an emergency reaches you as a structured email rather than as a ringing phone. If a live transfer is the thing you need, tell us when you get in touch; we would rather say no now than sell you the wrong thing.

Could another business see my customers’ details?

No. Every enquiry is stored against your business and every screen in your console is filtered to it, in the database query itself rather than in the page. We run a check that proves one business cannot read another’s enquiries, and a release that fails it does not ship.

Can I change what it says once it is live?

Yes, and it is in the monthly price. New services, new suburbs, a different way of putting something, a new safety instruction — you tell us, we change it and re-test it against your trade’s worst calls before it answers anybody again.

Something not answered here? Ask us — or read what the price includes and what we do not do.

Hear the product answer for itself.

Ask Ava anything about 247Call, or call the same receptionist from your phone.